Use Factbird’s Andon tool to speed up issue response
Factbird’s built-in Andon tool in the Connected Operations app gives operators a quick way to call for help when a line goes down.
Instead of leaving the line to find support, they can notify the right people instantly, saving valuable time and reducing downtime.
Making an Andon call
From the Registered stops page, operators can:
- Click Andon to initiate a call.
- Select the role they need (e.g., technician, engineer, manager).
- Enter initials and an optional comment to describe the issue (e.g., “belt snap, can’t repair, need spare parts”).
- Choose Yellow (important but not urgent) or Red (critical, immediate response required).
This ensures the right person is alerted quickly and that they have clear information about the problem.
Tracking Andon calls
The Andon page provides an overview of all calls made within a chosen period (e.g., last month). Calls are color-coded:
- Green: resolved.
- Yellow or red: awaiting resolution.
- Exclamation mark: call has been taken but not yet resolved.
For each call, you can track:
- When it was made.
- Who acknowledged it and when.
- How long it took to resolve.
- Any comments added during or after resolution.
Why use Andon in Factbird?
By using Andon, teams can:
- Reduce the time spent seeking assistance.
- Standardize how issues are escalated and tracked.
- Establish a record of response and resolution times.
- Learn from past issues to improve processes over time.
- Improve reaction times and reduce overall downtime.
With Factbird’s Andon tool, operators can raise issues instantly, maintenance teams can respond faster, and managers gain visibility into how downtime problems are handled.